Welcome Senior Network Technician, Kyle Schroeder

Welcome Senior Network Technician, Kyle Schroeder


We are very pleased to announce that Josh Erney has joined IT Indianapolis as our newest Support Technician as of April 25, 2016!

As a Support Technician, Josh's responsibilities will include:

  • Creating and managing tickets
  • Facilitating scheduling service phone calls or visits that need to be handled at a later time
  • Prioritizing tickets and outstanding work
  • Communicating with clients as to progress of service
  • Making the appropriate recommendations and facilitate obtaining quotes for products and services necessary to serve the client
  • Ordering or facilitating obtaining hardware, software, or services that have been ordered by the client
  • Keeping abreast of new services and offerings by the company
  • Generally keeping on top of new technology in the industry

Josh comes to IT Indianapolis with expertise in:

  • Computer Repair
  • Technical Support
  • Mac OS X (Yosemite, Mavericks, & Mountain Lion)
  • Windows (Vista, 7, & Windows 8.1)

IT Indianapolis is excited to have Josh on our team!

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