runbooksWe believe that having full documentation of the intricacies of your network sets us apart from our competition. Our system allows the important details of your infrastructure to be available to each of our staff securely, quickly and efficiently. We protect this information with military grade encryption and keep a full audit trail of every instance where the data is accessed or changed!

Knowing your IT Services provider is this organized will give you peace of mind, but we take it a step further. Fully Managed clients receive real time shared access to this documentation system!

 

 

FEATURES

RUNBOOKS

Runbooks are a game changer.  With just a few clicks you can have a single PDF containing all your documentation.  Making this documentation available offline is a significant benefit.

STANDARD OPERATING PROCEDURES

Establish powerful knowledge base articles and standard operating procedures to allow your team to be at the top of their game. Every task should be repeatable and eliminate doubt with step-by-step procedures including screenshots. 

ACTIVITY LOGS

Achieve complete clarity and ensure compliance by understanding precisely what is being accessed, generated, amended and removed within your documentation.  In the event of a mistake, you can effortlessly track down the root cause and recover or revert.

DOMAIN & SSL TRACKING

Prevent web and email outages caused by expired domains! Ensure all domain name your company has are protected on an ongoing basis with this domain tracker tool. With this tool, any changes that are applied to any of your company’s domains are tracked as revisions to view at any time. Any time a domain is coming up on it’s expiration date, the domain tracker can be configured to automatically trigger notifications.

 

24/7 SUPPORT CENTER

HELP DESK

When parts of your system go down, aren’t communicating properly or are showing other issues, our help desk is available by phone 24/7/365.  From printing problems, viruses, connectivity issues, synchronization with mobile devices and more, our experts can help.

A WIDE VARIETY OF EXPERTISE

IT Indianapolis is the outsourced I.T. services provider for hundreds of businesses in the greater Indianapolis area. Our clients range from 3-300 computers and we specialize in configuring and maintaining their entire infrastructure. Our technicians are the best trained in the industry, and set high expectations for professionalism and confidentiality. 

Because IT Indianapolis standardizes and documents so many procedures, I know that the work we ask them to do is done right the first time, every time.

- SCOT WATKINS TRICO REGIONAL SEWER UTILITY